In the digital world, physical distance no longer plays a major role. We don’t have to be on site to support you with a technical problem with one of our applications. Just send us a support request and we will do the rest online – quickly, reliably and professionally.
In general, the following applies: The more detailed the error description, the more reliable the diagnosis. And that is a basic requirement for quick problem solving.
We offer you several options for your support request:
Directly via the application:
In the IGS Center under the menu item “?” or in the workflow and document management system under the menu item “Help” you can have a hotline ticket created that contains most of the information required.
By mail to:
By telephone (in urgent cases) via the hotline number:
Regardless of which support request method you choose, the following information is very helpful for targeted and rapid processing:
In order to receive remote maintenance support from our hotline team, please download IGS Desktop Remote Support and then run the file. No explicit installation is necessary.
If you have problems downloading and running our remote maintenance tool, you can also download a current version directly from Teamviewer.
